Refund Policy for Plant Sweet Treats
At Plant Sweet Treats, we strive to ensure our customers are completely satisfied with their plant-based dessert purchases. If for any reason you are not satisfied with your order, we offer a clear and straightforward refund policy.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- Your request for a refund must be made within 14 days of receiving your order.
- The item must be unopened and in its original packaging for a full refund.
- If the item is damaged or defective upon arrival, please contact us immediately with photographic evidence.
How to Request a Refund
If you meet the eligibility requirements and would like to request a refund, please follow these steps:
- Email us at [email protected] with your order number and details of your refund request.
- Include photographs of the item if it is damaged or defective.
- Our customer service team will review your request and respond within 3-5 business days.
Refund Processing
If your refund request is approved, we will initiate a refund to your original payment method. Please allow 5-7 business days for the transaction to reflect in your account.
Exclusions
Please note that we cannot process refunds for items that have been opened or consumed. Additionally, any shipping costs incurred during the initial purchase are non-refundable.
Contact Us
For any questions or further assistance regarding our refund policy, please feel free to reach out:
- Email: [email protected]
Thank you for choosing Plant Sweet Treats, where we believe in sweetening life with nature!